Customer review rating (ALL Rating) 4.1/5 731 reviews
Description
Mercure Melbourne Southbank
Hotel for travellers looking for local and authentic experiences
The hotel is ideally located just 601m from Southbank Promenade on the Yarra River, 10 min walk to the popular Bourke Street Mall, 15 minutes' walk from Crown Casino, and only 350m from Flinders Street Station. The hotel has a 24 hour front desk and all rooms are air-conditioned and feature a kitchenette, cable TV, safe and free WiFi. Fixed-price parking is available at Wilson Eureka Carpark for the guests, present your entry ticket to reception upon arrival. Parking space - subject to availability.
Hotel extras
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Flinders Street Station is a short 5 minute walk from the hotel.
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Located in the heart of Melbourne CBD close all iconic attractions.
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24 hour reception, full breakfast buffet, free Wi-Fi and communal laundry.
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275 non-smoking hotel rooms, with smart TV & kitchenettes in every room.
Our accommodation(s)
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Room
Superior Queen Room
- 3 persons
- 25 m² / 269 sq ft
- Bedding 1 x Queen size bed(s)
Room
Superior King Room
- 3 persons
- 25 m² / 269 sq ft
- Bedding 1 x King size bed(s)
Room
Superior Twin Room
- 2 persons
- 25 m² / 269 sq ft
- Bedding 2 x Single bed(s)
Room
Standard Twin Room
- 2 persons
- 23 m² / 247 sq ft
- Bedding 2 x Single bed(s)
Room
Deluxe Accessible Twin Room
- 2 persons
- 23 m² / 247 sq ft
- Bedding 2 x Single bed(s)
- Accessible room
Room
Superior Family Room
- 4 persons
- 35 m² / 376 sq ft
- Bedding 2 x Double bed(s)
Room
Deluxe Queen Room
- 2 persons
- 25 m² / 269 sq ft
- Bedding 1 x Queen size bed(s)
Room
Deluxe King Room
- 2 persons
- 25 m² / 269 sq ft
- Bedding 1 x King size bed(s)
Room
Deluxe Twin Room
- 3 persons
- 25 m² / 269 sq ft
- Bedding 2 x Single bed(s)
Hotel location
Mercure Melbourne Southbank
9 Riverside Quay
3006SOUTHBANK
Australia
GPS:-37.82122, 144.96537
Telephone
+61 3 7046 1300
Fax +61 96901160
Contact email
Click to copy the email address
Access and transport
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MELBOURNE
Helipad/aerodrome
Access: 26 km / 16.16 mi 30 min drive
Hotel services
Check-in from - Check out up to
On site
- Restaurant
- Wheelchair accessible hotel
- Air conditioning
- Wi-Fi
- Breakfast
- Meeting rooms
Near the property
- Car park
DINING ROOM
Non contractual photo
PLEASE NOTE: CURRENTLY OUR FOOD & BEVERAGE OFFERINGS ARE LIMITED. Start your day the right way with a full breakfast buffet at Mercure Melbourne Southbank.
Our guest reviews
Our guest reviews
100% genuine reviews from our guests
Find out more
ALL Rating 4.1/5 731 reviews
TripAdvisor Rating 4.0/5 8,161 reviews
Service to be inmproved
TripAdvisor rating 2.0/5
Piotr B TripAdvisor review
The stay itself was just fine, but the service could be much better. I agreed with the hotel staff to have a package sent to the hotel, but bacause of miscommunicationn from their end it never arrived.
Well positioned near the river and City Centre
Customer review rating 4.0/5
Stephen Couples - Confirmed reviews ALL
Enjoyed the location. The Staff were all very accommodating and pleasant. We had to ask for two more pillows with a bit more content in them as the first night sleep was so uncomfortable with the four pillows that were on the bed. The three pillows then elevated our heads for a more comfortable sleep.
Dear Stephen G., We very much appreciate your comments regarding your stay at the Mercure Melbourne Southbank. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nelson Gomes Assistant Manager
Great location, good value
TripAdvisor rating 5.0/5
Trish2650 Couples - TripAdvisor review
The location is great. We stayed on Floor 5 and there was very limited street noise - but when booking you could ask for higher floor. We had a problem with our TV when we checked in and although the hotel was heavily booked and it was busy afternoon check in time, the young staff went out of their way to relocate us to another room. This is such good service. The shower had great pressure and lots of hot water! Black out blinds. A small seating area.
Great location!
Customer review rating 4.5/5
Alison Solo - Confirmed reviews ALL
I needed somewhere near Hamer Hall for an overnight stay. The cost and location fitted my needs exactly.
Dear Alison D., We very much appreciate your comments regarding your stay at the Mercure Melbourne Southbank. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nishma Shrestha Front Office Assistant Manager
Excellent - return customer
Customer review rating 5.0/5
Sue H. Solo - Confirmed reviews ALL
Once again, a very pleasant stay. Close to restaurants, transport and shops. Shout out to John Marco on reception who made me feel very welcome and informed about facilities available i.e. restaurant and parking etc. Room very clean and comfortable.
Dear Suzanne H., We very much appreciate your comments regarding your stay at the Mercure Melbourne Southbank. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nishma Shrestha Front Office Assistant Manager
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Web-users rating
Other web-users rate our hotel
- 1,180 reviews 9.5/10 Location
- 1,254 reviews 5.2/10 Room
- 871 reviews 7.6/10 Service
- 18 reviews 6.6/10 WiFi
- 564 reviews 4.6/10 Cleanliness
- 268 reviews 6.7/10 Breakfast
- 137 reviews 3.7/10 Food
- 20 reviews 3.9/10 Bar
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